Refund Policy

Every Echobound account starts with a free trial — six guided interview turns and a preview of your first polished chapter — so you can hear the AI's voice and see the writing quality before paying anything. We strongly encourage you to try the free experience first.

If you have purchased a digital tier and have not yet downloaded the final PDF, you may request a full refund within 14 days of purchase. Once the PDF has been generated and downloaded, the digital service is treated as fully delivered and refunds are at our discretion.

Printed books are made-to-order from your personal manuscript and are therefore exempt from the standard 14-day right of withdrawal under UK consumer law (Consumer Contracts Regulations 2013, regulation 28(1)(b)).

You can still cancel and receive a full refund any time before you approve the final manuscript for print. Once you click “Approve for print,” the order moves to production and cannot be cancelled.

If your printed book arrives damaged, misprinted, or with a binding fault, contact us within 14 days of delivery with a photo and we will reprint and reship a replacement free of charge.

Email hello@echobound.co.uk from the address on your account, including your order reference. We aim to respond within 2 working days. Approved refunds are returned to the original payment method within 5–10 working days.

Nothing in this policy affects your statutory rights as a UK consumer.